Terms and Conditions

  • Health and safety rules should be complied with at all times.

  • Please feel free to enjoy the woodlands and lakes, but bear in mind that you are responsible for the supervision of children at all times.

  • Unfortunately, we do not accept responsibility for any loss or damage to the property of our guests, including personal belongings, cash, jewellery and motor vehicles occurring during your holiday.

  • We regret that deposits and monies paid are non-refundable/transferable, except where your reservation is not available owing to exceptional weather conditions, flood or fire, or such other cause beyond our control. In such cases, we will of course provide you with a full refund.

  • Our responsibility and financial liability excludes any liability for death or personal injury due to negligence.

  • Unfortunately, we do not allow dogs on the Holt Hall grounds including the campsite.

  • There is a playing field adjacent to the play area which you are welcome to use for ball games, frisbee, cricket and any other games.

  • You are welcome to use the play area which is the responsibility of the user.

  • It is the responsibility of parents/guardians to ensure children are supervised at all times whilst on site.

  • Vehicles are allowed on to the campsite on arrival and departure only (due to health and safety considerations). Please use the designated car park at all other times.

  • Noise must be kept to a reasonable level at all times so as not to disturb the enjoyment of others.

  • Visitors to the site must check in and pay a small fee, or your whole party may be asked to leave without refund.

  • Noise should be kept to a minimum from 10pm and we ask for quiet after 11pm.

  • Vehicle drivers, motorcyclists and cyclists are required to adhere to the site speed limit of 5mph and follow the priority signs when arriving at or departing from the site.

  • Arrivals for yurts should be after 4pm and for grass pitches arrivals are after 3pm. Grass pitches should be vacated by 12 noon (11am for yurts) on the day of departure. Monday term time departures are before 9am. If the pitch is not required immediately, customers may stay until 5pm in consultation and agreement with a member of the campsite team. Please ensure you leave your pitch clean and tidy on departure.

  • If you have stayed in one of our yurts, we would ask that you leave it in the same condition as you found it on arrival. In the event that there is a need for additional cleaning beyond what is normally expected, we reserve the right to make a charge from your damage deposit.

  • If you break or damage any items within the yurts, please advise us at the time so that this can be made good and any charges can be applied to ensure a 'like for like' replacement, where possible.

  • Each yurt sleeps a maximum of six people (beds provided for 4 people, but camp beds and bedding can be hired for a further 2 people if neccessary . The 'Lotus Belle' tent sleeps 4 people.

  • We do not guarantee the continuous supply of solar electricity to the yurts as the charge is dependent on usage and weather conditions.

  • The camping field is quiet and peaceful and anyone making excessive noise beyond 10pm will be asked to leave the grounds and no refund shall be given.

  • The management have the right to refuse any guest or booking without the need for explanation.

  • Bookings may not be for more than 14 consecutive nights.

  • Swallowtails does not accept group bookings beyond 20 persons in total on the campsite either for yurt or tent bookings. 

  • If you have any queries or complaints, please do not hesitate to let us know We would aim to rectify any problems and ensure you have an enjoyable stay.

 

Cancellations

 

  • For any cancellations more than 28 days prior to the arrival date, 80% of the amount paid will be refunded.

  • For any cancellations less than 28 days or more than 14 days prior to the arrival date, 50% of the amount paid will be refunded.

  • For any cancellations less than 14 days prior to the arrival date, none of the full amount will be refunded.

 

 

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